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Benefits of a Lunch and Learn 1. Efficiency If you're running a small- to medium-sized business, then your support and service teams may not have time for individual or small group training sessions. And when your team consists of a handful of reps, you need them focused on customers rather than lengthy professional development courses. This is where a lunch and learn can buy you more time in their day-to-day workflow without reducing productivity more than necessary. Instead of conducting training during typical working hours, which eats away at productivity, lunch and learns are hosted during the lunch hour. These voluntary events work well because lunch is provided, the reps are paid for their time, and they get to learn new information in a relaxed environment. 2. Team-Building Even though they operate in teams, customer service and support work is often done one-on-one with customers. And, if they do collaborate with other reps, most teams use an internal messaging system to communicate which isn't the most engaging or personable form of communication. Lunch and learns, however, create an opportunity for employees to meet with one another face-to-face in person or on a virtual conference call. This type of connection can improve productivity and break down data silos within your organization. 3. Networking If you're looking to attract new employees, a company-sponsored lunch and learn is an effective tool for networking. Unlike a formal interview, lunch and learns feel relaxed and allow potential candidates to have genuine conversations rather than recite their resumes. In return, you'll build your candidate pipeline with interested people. For example, I once attended a lunch and learn at HubSpot where we had the chance to eat sandwiches and have a Q&A with co-founder and CTO Dharmesh Shah. As an intern, this was an incredible opportunity to connect with an executive—an opportunity I normally wouldn't have been able to have by eating lunch alone at my desk. The benefits of lunch and learns are evident when the content, presentations, and environment are primed for the occasion. Below, we've curated a list of tips and topics for creating the best possible lunch and learn program for your team.

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Dr. Saif Ullah

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